Keep Microsoft 365 secure, organised and easy to use
We help organisations support and improve Microsoft 365 across Teams, SharePoint, OneDrive, Exchange Online, Microsoft Entra ID, permissions, external sharing, governance and everyday administration.
Microsoft 365 needs ongoing care, not just initial setup
Microsoft 365 is where teams communicate, create documents, share files, manage meetings and collaborate every day. When Teams, SharePoint, OneDrive and permissions grow without structure, the environment becomes harder to search, secure and support.
Synenza provides Microsoft 365 support that combines day-to-day administration with practical governance and continuous improvement. We help keep collaboration reliable, access controlled, content organised and users supported.
Built for the work — not for the deck.
Microsoft Teams support
Support Teams, channels, meetings, collaboration settings, guest access, ownership, lifecycle management and common user issues.
SharePoint Online support
Assist with SharePoint sites, document libraries, permissions, metadata, navigation, content ownership, search and document management issues.
OneDrive and file collaboration
Support OneDrive sync issues, sharing controls, file access, ownership, recovery, collaboration patterns and user guidance.
Exchange Online administration
Support mailboxes, shared mailboxes, distribution groups, mail flow, basic administration, access issues and operational requests.
Microsoft Entra ID and access
Assist with users, groups, MFA, guest users, permissions, access issues, conditional access support and identity-related administration.
Microsoft 365 governance improvement
Improve naming, ownership, lifecycle, external sharing, permissions, documentation and operating practices across Microsoft 365.
A measured, honest path from idea to production.
Review
Understand your Microsoft 365 environment, support needs, collaboration patterns, governance gaps and recurring user issues.
Stabilise
Establish support processes, admin access, documentation, ownership, escalation paths and operational visibility.
Support
Provide ongoing administration, issue triage, user support, access management and operational assistance across Microsoft 365 services.
Improve
Identify recurring issues, governance gaps, training needs and practical improvements that make Microsoft 365 easier to manage.
Common business scenarios.
Teams and SharePoint support
Ongoing support for collaboration workspaces, document libraries, permissions, sharing, ownership and common user issues across Teams and SharePoint.
Microsoft 365 administration support
Support for users, groups, mailboxes, access requests, external sharing, guest users and operational Microsoft 365 administration.
Microsoft 365 governance uplift
Improve the way Microsoft 365 is managed through clearer ownership, naming, lifecycle rules, permissions, sharing controls and support documentation.
What good looks like.
- More reliable day-to-day support for Teams, SharePoint, OneDrive, Exchange Online and Microsoft Entra ID.
- Improved control over users, groups, permissions, external sharing and guest access.
- Better Microsoft 365 governance across ownership, naming, lifecycle and collaboration spaces.
- Reduced confusion around document storage, Teams workspaces, SharePoint sites and file sharing.
- Improved visibility of recurring issues, support trends and improvement opportunities.
- A Microsoft 365 environment that is easier for users to work in and easier for IT teams to support.
The questions clients ask first.
What does Microsoft 365 support include?
Can Synenza support SharePoint Online?
Can Synenza help with Microsoft Teams governance?
Can you help with OneDrive sync and file sharing issues?
Is this different from Microsoft 365 consulting?
Can Microsoft 365 support include Copilot readiness actions?
Let's scope a first conversation.
Tell us what you're trying to do. We'll come back with a point of view, not a sales pitch.