Dynamics 365 done the way you wish the last partner had.
Sales, Customer Service, Marketing, and Dataverse customisation by people who've shipped D365 in the wild. Greenfield builds, rescues, and uplift programmes — without the bloated SI playbook.
D365 punishes mediocre delivery.
It's hard to find a CRM that gives you more leverage when it's set up well — or more pain when it isn't. Most rescue projects we take on were sold as eight-week deployments and ran for nine months.
Our pods are small, senior, and stay with you from discovery through to support. We use the standard Microsoft accelerators where they earn their place, write code where the platform doesn't reach, and hand over a system that future-you can actually maintain.
Built for the work — not for the deck.
D365 Sales implementations
Lead-to-cash flows, pipeline hygiene, AI lead scoring, and the kind of dashboards reps actually open. Includes Sales Copilot configuration.
Customer Service & Omnichannel
Case routing, SLA design, knowledge bases that work, and copilot-assisted reply drafting. Integrated voice via Azure Communication where it makes sense.
Customer Insights — Journeys & Data
Real-time marketing journeys, segmentation, and the data unification layer that finally gives your campaigns a single customer view.
Dataverse data modelling
Schema that ages well. We model for the questions you'll ask in year three, not the form you're filling in today.
Integrations and migrations
Salesforce to D365, legacy CRM exits, ERP integration, and the data quality work that makes migrations succeed instead of slip.
Rescue and remediation
Stalled or failed implementations — we'll do a one-week triage, give you an honest assessment, and either rescue it or recommend a clean rebuild.
A measured, honest path from idea to production.
Discover
Two-week discovery with the operators who'll use the system. Process mapping, data audit, and a written 'definition of done' both sides sign.
Design
Solution design grounded in real edge cases. Configuration over customisation by default — but never religiously.
Build
Fortnightly sprints with live demos. Real data in dev from day one so we surface integration pain early.
Adopt
Champion network, role-based training, and a structured hyper-care window. We measure adoption by usage telemetry, not survey smileys.
Patterns clients keep coming back for.
Cross-team Sales rollout
Multi-region D365 Sales for industrial and professional services clients. Pipeline standardisation, AI lead scoring, and the change story that gets reps to stop using their spreadsheet.
Customer Service modernisation
Replacing legacy ticketing with D365 Customer Service plus a grounded copilot — usually 30–50% case-handle improvement, and a knowledge base people maintain.
Customer Insights unification
Stitching together CRM, e-commerce, support, and product analytics into a single customer profile that drives next-best-action and journey design.
What good looks like.
- A platform reps and agents actually open every day.
- Data model that survives the next acquisition or reorg.
- Honest cost-to-serve and cost-to-acquire metrics that boards can defend.
- Integration pattern that doesn't fall over when ERP is upgraded.
- Documented configuration, source-controlled and DevOps-deployable.
The questions clients ask first.
We've been burned by a previous D365 partner. Where do you start?
Do you work with our existing Microsoft tenancy?
Can you handle Power Pages portals and customer-facing surfaces?
Will you customise heavily or stay close to out-of-the-box?
Let's scope a first conversation.
Tell us what you're trying to do. We'll come back with a point of view, not a sales pitch.