Build business applications your teams actually use
We help organisations design, configure and improve Dynamics 365 solutions across Sales, Customer Service, Field Service, case management and Dataverse. Practical CRM and business application delivery, aligned to the way your teams work.
Dynamics 365 works best when it is designed around real business processes
Dynamics 365 can become the core platform for customer engagement, service delivery, field operations, case management and business process automation. But the value is only realised when the solution is designed around people, processes, data and the decisions teams need to make every day.
Synenza helps organisations implement and improve Dynamics 365 using a practical, architecture-led approach. We focus on clean configuration, usable forms, reliable data models, meaningful automation, secure integrations and adoption that supports business outcomes.
Built for the work — not for the deck.
Dynamics 365 CRM design
Design Dynamics 365 CRM solutions that support sales, service, relationship management, activity tracking, customer history and operational visibility.
Dynamics 365 Sales
Configure lead, opportunity, account and pipeline processes that help sales teams manage relationships, track progress and improve visibility across the customer lifecycle.
Dynamics 365 Customer Service
Build customer service solutions for case management, queues, routing, SLAs, knowledge articles, service history and support team productivity.
Dynamics 365 Field Service
Support field operations with work orders, scheduling, resources, assets, inspections, mobile experiences and connected service processes.
Dataverse and Power Platform integration
Use Dataverse, Power Automate, Power Apps and Power Pages to extend Dynamics 365 with workflows, apps, portals, approvals and connected business processes.
CRM modernisation and uplift
Review existing Dynamics 365 environments, improve configuration, reduce complexity, address technical debt and create a clearer path for future enhancements.
A measured, honest path from idea to production.
Understand
Review your current processes, users, data, systems, reporting needs and business goals before recommending a Dynamics 365 design.
Design
Define the right solution architecture across Dynamics 365, Dataverse, Power Platform, integrations, security roles and user experiences.
Deliver
Configure, customise, integrate and test the solution using practical delivery practices that keep the platform maintainable.
Enable
Support adoption with training, documentation, release planning, governance and continuous improvement recommendations.
Common business scenarios.
CRM and sales pipeline management
A Dynamics 365 Sales solution that helps teams manage leads, opportunities, accounts, activities, customer history and pipeline reporting in one place.
Customer service and case management
A Dynamics 365 Customer Service solution for managing cases, queues, SLAs, knowledge, escalations, communication history and service performance.
Field service operations
A Dynamics 365 Field Service solution that supports work orders, scheduling, technicians, assets, mobile users and service delivery workflows.
What good looks like.
- A Dynamics 365 solution aligned to real business processes and user needs.
- Improved visibility across customers, cases, opportunities, service activities and operational workflows.
- A cleaner Dataverse data model that supports reporting, automation and future platform growth.
- Connected processes across Dynamics 365, Power Platform, Microsoft 365 and other business systems.
- Practical governance for security roles, environments, releases, integrations and platform changes.
- A business application roadmap that supports continuous improvement rather than one-off implementation.
The questions clients ask first.
What is Dynamics 365 used for?
Can Synenza help with Dynamics 365 Customer Service?
Can Dynamics 365 be integrated with Power Platform?
Can Synenza improve an existing Dynamics 365 environment?
Do you customise Dynamics 365 or stay out of the box?
Can Dynamics 365 support field service teams?
Let's scope a first conversation.
Tell us what you're trying to do. We'll come back with a point of view, not a sales pitch.