Make business knowledge easier to find, trust and use
We design secure AI knowledge assistants that connect to approved internal data sources such as SharePoint, Microsoft 365, Dynamics 365, CRM, files, policies, procedures and enterprise systems so teams can access the right information faster.
Turn scattered information into usable knowledge
Most organisations already have valuable knowledge. The challenge is that it is often spread across SharePoint sites, file shares, CRM records, intranets, policies, procedures, email exports, PDFs and business applications. People lose time searching, checking versions and asking others for information that already exists.
Synenza helps organisations build secure knowledge assistants using enterprise search, retrieval augmented generation, Copilot Studio, Azure AI Search, Azure OpenAI and Microsoft 365 connected data patterns. The focus is practical: make approved knowledge easier to find, easier to understand and safer to use.
Built for the work — not for the deck.
Knowledge source assessment
Identify the information sources that matter, including SharePoint, Microsoft 365, Dynamics 365, Dataverse, CRM, file stores, intranets, policies, procedures and external knowledge repositories.
Enterprise search and retrieval design
Design retrieval patterns that help users find accurate answers from approved sources using metadata, permissions, indexing, ranking, citations and search relevance tuning.
RAG and grounded AI responses
Build retrieval augmented generation patterns that ground responses in trusted documents and data, with source references, confidence handling and clear rules for when an answer should not be provided.
Permission aware knowledge access
Ensure knowledge assistants respect user permissions, information sensitivity, security labels, data boundaries and organisational governance requirements.
Assistant experience design
Create user experiences for Teams, web portals, intranets, Power Pages, Dynamics 365 or custom applications so knowledge is available where people already work.
Internal and external knowledge integration
Connect knowledge assistants to internal teams, customer-facing portals or service channels where approved knowledge can support employees, partners or customers safely.
A measured, honest path from idea to production.
Map
Understand your knowledge landscape, key user groups, business questions, information sources and access requirements.
Design
Define the search, retrieval, security, grounding, citation and user experience patterns that best fit your organisation.
Build
Configure indexes, connect approved data sources, design prompts and create the assistant experience across the right Microsoft or custom channels.
Improve
Review answer quality, search relevance, user feedback and governance controls so the assistant becomes more useful over time.
Common business scenarios.
Internal policy and procedure assistant
A secure assistant that helps employees find policies, procedures, templates, guidelines and internal knowledge from approved sources such as SharePoint and Microsoft 365.
Customer service knowledge assistant
A knowledge assistant that supports service teams with approved answers, case guidance, product information, troubleshooting steps and relevant documentation.
Project and operational knowledge hub
A searchable assistant for project teams, operations teams or business units that need fast access to documents, records, decisions, lessons and working knowledge.
What good looks like.
- A clear knowledge assistant strategy aligned to business priorities and user needs.
- Improved access to approved knowledge across SharePoint, Microsoft 365, CRM, files and enterprise systems.
- Secure retrieval patterns that respect permissions, sensitivity labels and data governance requirements.
- Grounded AI responses with source references and reduced risk of unsupported answers.
- A practical assistant experience available through Teams, web, intranet, Dynamics 365, Power Pages or custom applications.
- A governance and improvement model for managing content quality, search relevance and user feedback.
The questions clients ask first.
What is a knowledge assistant?
Can a knowledge assistant connect to SharePoint and Microsoft 365?
What is retrieval augmented generation or RAG?
How do you keep internal data secure?
Can this be used for external customer or partner portals?
Do we need perfect data before building a knowledge assistant?
Let's scope a first conversation.
Tell us what you're trying to do. We'll come back with a point of view, not a sales pitch.