Automate the work that slows your teams down
We help organisations identify, design and deliver practical automation using AI, Power Automate, Copilot Studio, workflow tools and enterprise integration. The focus is simple: reduce manual effort, improve consistency and help people spend more time on higher-value work.
Choose the right automation approach for the work
Not every process needs AI. Some need a simple workflow, some need better integration, some need rules and approvals, and some are genuinely suited to AI-assisted automation. The key is knowing the difference before investing time and budget.
Synenza helps organisations assess automation opportunities and choose the right solution across Power Automate, Copilot Studio, AI agents, Microsoft 365, Dynamics 365, Dataverse, SharePoint and connected business applications. We focus on practical automation that can be governed, supported and improved over time.
Built for the work — not for the deck.
Automation opportunity assessment
Identify manual processes, repeated tasks, approval bottlenecks, data entry points and workflow gaps where automation can create practical business value.
AI-assisted workflow automation
Use AI where it adds value, including summarisation, classification, document understanding, routing, response drafting, decision support and knowledge retrieval.
Power Automate and process automation
Design automated workflows across Microsoft 365, SharePoint, Teams, Dataverse, Dynamics 365 and other business systems using reliable and maintainable patterns.
Copilot and agent-enabled automation
Create Copilot Studio agents or AI assistants that help users complete tasks, trigger workflows, retrieve information and guide process steps through natural language.
Connected systems and custom connectors
Connect automation to business systems, APIs, databases, CRM platforms, finance tools, service platforms and internal applications using secure integration patterns.
Automation governance and support model
Establish ownership, environments, security, monitoring, error handling, deployment pipelines and support practices so automation remains reliable after launch.
A measured, honest path from idea to production.
Identify
Review business processes, pain points, systems, users and manual work to identify where automation can create measurable value.
Prioritise
Rank automation opportunities based on value, complexity, risk, system readiness, data quality and user impact.
Design
Select the right approach across workflow automation, integration, AI assistance, Copilot Studio, Power Automate or custom application patterns.
Deliver
Build, test, deploy and support automations with clear ownership, monitoring, documentation and a plan for continuous improvement.
Common business scenarios.
Approval and request automation
Automate internal requests, approvals, notifications, status updates and business rules across Microsoft 365, Teams, SharePoint, Dataverse and connected systems.
Document and information processing
Use AI and automation to classify documents, extract key information, route work, generate summaries and reduce manual handling of files and records.
Operations and service workflows
Automate repeatable operational tasks such as case routing, task allocation, customer updates, service requests, exception handling and reporting triggers.
What good looks like.
- A clear automation roadmap focused on practical, achievable and valuable opportunities.
- Reduced manual effort across repeatable business processes and administrative tasks.
- Improved consistency, visibility and control across approvals, requests, records and workflows.
- Better integration between Microsoft 365, Dynamics 365, SharePoint, Dataverse and other business systems.
- AI-assisted automation patterns that support users without creating unnecessary complexity.
- A governance and support model for maintaining automation safely over time.
The questions clients ask first.
What is intelligent automation?
When should we use AI instead of traditional workflow automation?
Can Synenza help with Power Automate?
Can automation connect to systems outside Microsoft?
How do you stop automation from becoming difficult to support?
Can business users be enabled to build automations safely?
Let's scope a first conversation.
Tell us what you're trying to do. We'll come back with a point of view, not a sales pitch.