Build copilots and agents that work inside your Microsoft ecosystem
We help organisations design and deliver Microsoft Copilot experiences, Copilot Studio agents, Dynamics 365 agents and secure enterprise AI agents that connect to business data, support real workflows and improve how teams get work done.
From Microsoft Copilot adoption to custom business agents
Microsoft Copilot can improve productivity across Microsoft 365, Teams, Dynamics 365, Power Platform and everyday business applications. The real value comes when Copilot is connected to the right data, embedded into the right process and governed in a way the organisation can trust.
Synenza helps organisations move beyond generic chat experiences. We design Copilot Studio agents, Microsoft 365 Copilot extensions, Dynamics 365 agents and Azure AI Foundry based solutions that support customer service, internal operations, knowledge access, field teams and process automation.
Built for the work — not for the deck.
Microsoft 365 Copilot adoption
Plan Microsoft 365 Copilot adoption across Teams, Outlook, Word, Excel and SharePoint with a focus on readiness, governance, user enablement and practical business value.
Copilot Studio agents
Design and build Copilot Studio agents for internal support, customer service, HR, IT, knowledge search, approvals and business process assistance.
Dynamics 365 agents
Extend Dynamics 365 with agents that support sales, customer service, field service, case management, knowledge access and next-best-action workflows.
Power Platform integration
Connect agents with Power Automate, Dataverse, Power Apps and Power Pages so Copilot experiences can trigger workflows, retrieve data and support business processes.
Azure AI Foundry and custom agents
Use Azure AI Foundry, Azure OpenAI and enterprise AI patterns where custom orchestration, model selection, retrieval, evaluation or deeper integration is required.
Secure and governed AI delivery
Design Copilot and agent solutions with identity, permissions, data protection, monitoring, responsible AI controls and operating models considered from the start.
A measured, honest path from idea to production.
Understand
Understand your Microsoft environment, data landscape, business processes, security requirements and the use cases best suited to Copilot or agent-based support.
Shape
Define the right agent pattern across Microsoft 365 Copilot, Copilot Studio, Dynamics 365, Power Platform or Azure AI Foundry based on value, complexity and governance needs.
Build
Create the copilot or agent experience, connect approved knowledge sources, integrate workflows and configure the controls needed for secure enterprise use.
Enable
Support adoption with testing, user guidance, governance recommendations, operating processes and a practical plan for continuous improvement.
Common business scenarios.
Employee knowledge assistant
A secure internal agent that helps staff find policies, procedures, documents, FAQs and business knowledge from approved sources such as SharePoint, Dataverse and enterprise systems.
Dynamics 365 service assistant
A Dynamics 365 aligned agent that helps service teams summarise cases, suggest responses, surface knowledge, guide next steps and improve customer support workflows.
Process and workflow agent
A Copilot Studio or Power Platform connected agent that helps users complete forms, start approvals, check status, retrieve records and trigger business workflows.
What good looks like.
- A clear Copilot and AI agent strategy aligned to business priorities and Microsoft ecosystem readiness.
- Practical recommendations for Microsoft 365 Copilot, Copilot Studio, Dynamics 365 agents and Azure AI Foundry based solutions.
- Secure agent designs that respect identity, permissions, governance and company data protection requirements.
- Connected Copilot experiences that work with Microsoft 365, Teams, Dynamics 365, Dataverse, Power Platform and enterprise data sources.
- A delivery and adoption plan that helps teams move from pilot ideas to usable business capability.
The questions clients ask first.
What is Microsoft Copilot Studio used for?
Can Synenza build custom agents for Dynamics 365?
When should we use Microsoft 365 Copilot instead of a custom Copilot Studio agent?
Where does Azure AI Foundry fit?
Can agents work securely with internal company data?
Do we need AI readiness before building a copilot or agent?
Let's scope a first conversation.
Tell us what you're trying to do. We'll come back with a point of view, not a sales pitch.